About the Company: Our client operates a leading tourism and experience-based business that welcomes visitors from across Australia and overseas. Known for delivering memorable, high-quality guest experiences, the business combines strong operational standards with a fast-paced, customer-driven environment. They are focused on growth, consistency, and excellence and are seeking a capable operator who can elevate both performance and culture at venue level. About the Role: This position holds full responsibility for day-to-day and long-term site performance. You'll lead operations across all functions, ensuring service standards remain high, the team is engaged, and the business delivers strong commercial outcomes. You'll be expected to make confident operational decisions, manage shifting priorities, and keep the site running smoothly while continuously improving performance. Key focus areas include: Driving financial performance and operational efficiency Leading, developing and holding teams accountable Ensuring exceptional visitor satisfaction and service delivery Maintaining compliance, structure and safe operating practices Improving systems, workflows and productivity Managing staffing, rostering and workforce planning Building a strong internal culture and external reputation Your Skills and Experience: Background in managing high-volume hospitality, tourism, entertainment or similar operational environments Strong track record of leading teams in fast-paced, customer-facing settings Commercial understanding including budgets, labour management and cost control Confident decision-maker who performs well under pressure Customer-focused mindset with a strong commercial edge Experience working within regulated, safety-conscious environments highly regarded Your Benefits and Rewards: Competitive remuneration package Real ownership of site performance and outcomes Supportive leadership structure with room for autonomy Career progression within a growing tourism organisation Strong focus on culture, performance and continuous improvement Long-term stability with development opportunities To apply online, please click on the apply button. Alternatively, for a confidential discussion please contact Isaac Gorton on 0488 488 617 or igorton@frontlinehospitality.com.au Seeking a job change? When you fill out a confidential profile with Frontline Hospitality it goes to our team of experienced recruiters who will work with you to find your dream role. Our unique system of recruitment means the whole team will be trying to find you the right job. Whether it is now or in the near future we will continue to match positions to suit your needs until we find you the perfect job! Or just looking around? We highly recommend that you call us even if you are not officially in the job market. Once we understand what you are looking for we keep you in the know, because no one knows Hospitality like us. Also, the majority of positions we fill are done so without advertising! Existing Frontline Hospitality registered candidates often get the first look at new opportunities. Did you know? Frontline Hospitality has offices across Australia and not all of our roles are advertised on external job boards, so head to our website to view all of our available positions and apply for any roles of interest. www.frontlinehospitality.com.au
